Terms and Conditions Use of oja89

These Terms and Conditions ("Agreement") constitute a legally binding contract between you ("User") and oja89 ("Platform", "us"). This Agreement governs your access to and use of the oja89.vu website, the oja89 mobile app, and all services provided under the oja89 brand.

Continued use of the oja89 platform following any update to the terms means you accept those changes. We recommend reviewing this page periodically to ensure you are always aware of the latest terms in effect.

These terms should be read together with the Privacy Policy and Responsible Gaming Policy oja89, all of which together constitute the entire agreement between you and oja89.

To use oja89 services, you must meet the following eligibility requirements without exception:

• Aged 18 years and above at the time of registration and throughout the duration of your use of the platform.
• Is legally eligible to enter into a binding agreement in the jurisdiction of your residence.
• Not a resident or citizen of any country that prohibits participation in online betting.
• Has never had an account previously closed, suspended, or banned by oja89 for fraud or terms violations.

During registration, you are required to provide accurate, complete, and up-to-date information. oja89 reserves the right to verify your identity at any time through a KYC (Know Your Customer) process, which involves submitting valid identification documents such as a national ID, passport, or driving licence.

Each individual is only permitted to hold one (1) account active on oja89. Multiple account registrations by the same individual, whether using different information or different devices, are considered fraud and may result in the termination of all associated accounts.

You are fully responsible for maintaining the confidentiality of your oja89 account password and login details. All activities that occur under your account — whether authorised by you or not — are your sole responsibility.

• Do not share your account password with anyone, including family members.
• Use a strong password combining uppercase letters, lowercase letters, numbers and symbols.
• Enable two-factor authentication (2FA) for an added layer of security.
• Log out of your account after each session, especially on shared devices.

If you suspect your account has been accessed without authorisation, contact the oja89 support team immediately via Live Chat. oja89 will not be liable for any losses arising from unauthorised access that occurred due to your own negligence.

Oja89 supports a wide range of local Malaysian payment methods including FPX, DuitNow, Touch 'n Go, GrabPay, Boost, and bank transfer. All deposits and withdrawals are processed in Malaysian Ringgit (MYR) unless otherwise stated.

Deposit: Deposits are typically credited to your oja89 account within minutes after payment is confirmed. oja89 does not charge any deposit processing fees; however, third-party payment providers may apply their own charges.

Withdrawal: Withdrawal requests are processed in under 15 minutes in most cases. However, withdrawals may be subject to additional security checks in certain situations such as:

• First withdrawal to a new, unverified bank account.
• Withdrawal amounts that exceed the standard daily limit.
• Accounts that are still undergoing KYC verification.
• Activities that trigger anti-money laundering (AML) review.

The withdrawal method must match the deposit method used. oja89 reserves the right to request additional documents before approving a withdrawal to ensure compliance with applicable financial regulations.

Oja89 offers a variety of bonuses and promotions from time to time, including welcome bonuses, reload bonuses, cashback, and seasonal special promotions. Each promotion has its own terms and conditions that must be met before any withdrawal from that bonus is permitted.

General conditions that apply to all oja89 bonuses include:

• Wagering requirement (rollover): Each bonus is subject to wagering requirements clearly stated in the relevant promotion terms. This means you must place bets at a specified multiple of the bonus value before a withdrawal is permitted.
• Validity period: All bonuses have a limited validity period. Bonuses not used within the specified timeframe will expire automatically without compensation.
• Minimum/maximum betting limits: While fulfilling bonus rollover requirements, certain betting limits may apply to ensure bonuses are not misused.
• Eligible games: Not all games contribute equally towards fulfilling rollover requirements. Certain games may have a lower contribution percentage or may not be eligible at all.

Oja89 reserves the right to void any bonus and associated wins if there is evidence that the bonus was obtained or used improperly, including through the use of multiple accounts, bonus arbitrage, or other methods contrary to the spirit of the promotion.

All bets placed on oja89 are final once confirmed by the system. Users are responsible for ensuring bet details are accurate before confirmation. oja89 will not accept any cancellation request for a confirmed bet except in specifically defined cases.

• Bets may only be placed by the registered account holder using their own account balance.
• Oja89 reserves the right to void or adjust bets in the event of an obvious technical error, inaccurate odds information due to a system fault, or exceptional circumstances affecting the outcome of a match.
• Bets on cancelled or unsettled markets will be fully refunded to the user's account.
• The official results used to determine betting winners are based on the relevant sports governing body or certified casino game provider.

Oja89 upholds the principles of fair and ethical betting. Any attempt to exploit system vulnerabilities, manipulate outcomes, or engage in activities that undermine the integrity of the platform will be taken seriously and may result in legal action.

The following activities are strictly prohibited on the oja89 platform and may result in account termination and legal action:

• Opening or managing more than one account.
• Using automation software, bots, scrapers, or any technological tool to access or interact with the platform without authorisation.
• Money laundering or using the platform for any unlawful financial activity.
• Collaborating with other users to defraud the system or manipulate wagering outcomes (collusion).
• Bonus abuse through arbitrage, bonus mining, or similar methods.
• Using unlawfully obtained information to gain an unfair advantage in wagering.
• Harassing, threatening, or defaming other users or oja89 staff.
• Attempting to hack, breach, or compromise the security and stability of the platform's infrastructure.

Oja89 takes user privacy very seriously. All personal data collected during registration and use of the platform is processed in accordance with Privacy Policy oja89 in detail.

In summary, oja89 is committed to:

• Collecting only the data necessary for legitimate purposes.
• Never sell or disclose your personal data to third parties without your consent, except as required by law.
• Protecting your data using 256-bit SSL encryption and industry-standard technical security measures.
• Granting you the right to access, correct or request deletion of your personal data.

By using the oja89 platform, you agree that oja89 may share your information with regulatory authorities or law enforcement agencies if required to do so by applicable law.

The oja89 platform is provided "as is" and "as available". While oja89 strives to ensure the platform operates smoothly at all times, we do not guarantee that the service will be free from interruptions, delays, or errors under all circumstances.

To the extent permitted by law, oja89 shall not be liable for:

• Any financial losses incurred as a result of wagering activity on the platform.
• Service disruptions caused by factors beyond oja89's control, such as internet infrastructure failures, natural disasters or third-party cyberattacks.
• Disputed betting outcomes based on user misunderstanding or unrealistic expectations.
• Losses arising from the use of your account by another party due to your own security negligence.

Wagering involves financial risk. You are solely responsible for the betting decisions you make. oja89 encourages all users to set personal limits and bet responsibly.

Oja89 reserves the right to suspend or terminate a user account at any time with or without prior notice if:

• User violated any of the terms in this document.
• There is evidence of fraud, money laundering, or other unlawful activity.
• User provided false or misleading information.
• User failed to comply with KYC verification requests within the stipulated timeframe.
• The account has been inactive for more than 12 consecutive months.

If your account is terminated for a legitimate reason (not due to a terms violation), any valid balance in your account will be returned to you once the verification process is complete. If termination is the result of a terms violation, oja89 reserves the right to forfeit all balances, bonuses, and unclaimed wins.

Users may also choose to close their own account at any time by contacting the oja89 support team via Live Chat.

Oja89 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time without prior notice. Changes take effect immediately upon publication on this page.

It is your responsibility to review this Terms and Conditions page periodically. The "Updated" date at the top of this page will reflect the date of the most recent amendments made.

If you have any questions, concerns, or complaints regarding these Terms and Conditions, or regarding your use of the oja89 platform in general, please contact our team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, directly within the oja89 platform.
• Email: [email protected] (response within 24 hours on business days).

Oja89's trained support team is ready to assist you and will strive to resolve any issue fairly and transparently in the shortest time possible.

For complaints that cannot be resolved through standard support channels, you may request that your case be escalated to the oja89 compliance team for further review. oja89 is committed to ensuring every complaint is handled appropriately and professionally.